Pre-Summit Workshops & Industry Site Visits

Pre-Summit Workshops

Monday 3rd May 2010
Melbourne Convention & Exhibition Centre

The 6th Australasian Healthcare Summit will be hosting four full-day workshops on Monday 3rd May 2010.  These workshops will be limited to 30 participants per workshop to facilitate interaction and maximise hands-on learning.

Workshop 1 - Download program here
Introduction to Lean Thinking & Healthcare Improvement     
David Ben-Tovim, Australasian Lean Healthcare Network
Melissa Lewis, Southern Adelaide Health Service, SA

Workshop Overview
This workshop will provide a practical introduction to Lean Thinking and its application to redesigning healthcare processes of all kinds. Using real life examples and inter-active sessions, the workshop will introduce participants to Lean Thinking principles and their application to healthcare. The participants will then be introduced to a method for applying those principles in improving the safety, quality and efficiency of healthcare processes across health institutions, and the wider health services that they are part of.

The workshop is being provided on behalf of the Australasian Lean Healthcare Network by Professor David Ben-Tovim, the Director of the Redesigning Care program at the Flinders Medical Centre. David and the Flinders group are pioneers of Lean Thinking and process redesign, and the workshop participants will be able to take advantage of his wealth of practical experience, as well as his well known expertise as a workshop presenter.

Target Audience
Anyone who wants to understand what Lean Thinking is about, and how it can be applied to healthcare, will benefit from participation.

The workshop is particularly targeted at participants at a relatively early stage in their Lean journey, who have little or no previous exposure to the principles and practice of Lean Thinking and healthcare redesign, and who would like to develop or increase their understanding of Lean Thinking and process improvement. Participants, who have had some exposure to the theory, but little exposure to practical issues in implementation, should also benefit from participation.

Learning Outcomes

• An understanding of the principles of Lean Thinking as they apply to healthcare improvement activities
• An understanding of how to embed those principles in a structured approach to healthcare improvement practice
• An introduction to some basic tools and techniques in Lean Thinking and process improvement.

Workshop 2 - Download Program
Delivering a Ward that Works               
Susan O’Neill, Executive Director of Nursing, Cabrini Health, Melbourne, VIC
Denise Bennett, Australasian Lean Healthcare Network
Dean Jones, Redesign Manager Alfred Health, VIC
Monica Shaw, Redesign Manager, Western Health, VIC

Workshop Presentations
The Ward Improvement Program, Susan O’Neill
The Foundation Stones for Ward Improvements: Tools and Concepts, Denise Bennett
Visualising the patient journey and ward performance, Bec Atkins
5S – an organisational approach to OH&S, Bev Munro
Delivering supplies to nurses for patient care: right place at the right time, Lynda Briggs
Hourly Rounding, Jenene Lawrence
Patient safety – how do we measure up?, Maggie Spencer

Overview
This workshop will provide participants with a working model to undertake ward redesign. The model is based on fundamental Lean Thinking principles and tools which have now delivered significant results in wards diverse in nature, across several health services, This workshop draws on the experience of the facilitators to deliver a ward redesign model that incorporates the ‘essentials for ward redesign’ yet is not a one-size fits all, accommodating the differences found between healthcare services and specific wards.

The importance of focusing on the ward as a key component of healthcare redesign is now well recognised internationally. It plays an integral role in patient flow for both planned and unplanned work. Improving the work of the ward will have positive benefits for patients and staff.  

Target Audience
The workshop is suitable for nurses, doctors & allied health staff (in clinical, management and/or leadership roles), redesign and quality improvement teams.
Although the major focus of this program is the wards the methodology can be applied to any area of clinical practice.

Learning Outcomes

• An understanding of  Lean Thinking application to ward
• An understanding of the connection between patient care and ward redesign
• An understanding of the foundation stones required for successful ward redesign
• An understanding of how to build sustainment in from the start
• An understanding of the Lean Thinking tools to support ward redesign
• Exposure to a series of ward based redesign programs and their outcomes
• An appreciation of the opportunities and challenges in ward redesign

Workshop 3
Delivering Safe & Effective Communication for Healthcare Teams
Marcus Watson, Skills Development Centre, Queensland Health, QLD

Overview
This is a participatory workshop that will look at why it is human to error and how we go about developing good team communications to create healthcare resilient to human error.

The workshop will examine approaches to improving verbal, written and chart based communications.  The workshop will use simulations and video analysis of incidents causing patient harm to develop an understanding of human factors that impact on the efficiency and safety in our systems. The workshop will review techniques and methods to programmatically investigate effective communications tools and processes in units and hospitals. Participants will discuss how we address not only the design and training required for effective communication but also approaches to achieving the cultural shift required to maintain good teamwork.

Existing evidence of programmatic and research approaches to systems design will be discussed, including the potential hazards of addressing team communication. The workshop will examine issues including clinical preference versus evidence based solutions, positive approaches to measure communication and cultural resistance to change. The workshop will use interactive approaches to highlight safety issues with current communications and to demonstrate the difficulties in maintaining effective team communication.

Participants will also be asked to share the lessons learnt from their own success and failures in trying to implement effective communications. Participants will be provided with a range of freely available tools and resource sites to help them develop more effective communications in their own facilities.

Target Audience
Clinicians, managers and redesign teams.

Learning Outcomes

• An understanding of the human factors responsible for resulting in communication errors
• An understanding of techniques for analysing communication within clinical teams
• An understanding of approaches, tools & techniques  to improve communication

Workshop 4 - Download program here
Managing to Learn
John Shook, Lean Enterprise Institute, USA 

Overview 
This workshop is based on John’s text, Managing to Learn. A copy of the text will be provided to participants. The purpose of the workshop is to explore the lessons and insights of Managing to Learn (MTL) from two perspectives.

Participants will explore the requirements of sound A3 thinking and management by following the stages of learning illustrated in Managing To Learn.

Participants will learn some basic forms of the A3 format and consider the possible uses and benefits of the A3 process in their organisation.

Target Audience

Managers, Executives and Lean thinking practitioners.

Learning Outcomes

• An understanding of a basic format of A3 report, the essential elements in the A3 problem solving story, and uses of  A3 creation as a management and development process
• Basic skills in reading & evaluating A3s
• An appreciation of both the benefits and challenges of implementing an A3 process in the participant’s organisation

New in 2010 – Learning from outside of health: Industry Site Visits

Monday 3rd May 2010
8:00am – 5:00pm

In association with the 6th Australasian Redesigning Healthcare Summit, Insights to Excellence are offering a ‘learning to see’ experience for summit delegates. Two industry site tours, featuring organisations that are recognised as leaders in business process redesign using Lean and Six Sigma, will be offered.

Tour 1: GSK and Kraft Foods Australia - Download program here

GSK, Boronia
The Insight will showcase best in class implementation of Lean sigma philosophies including visual systems targeted at policy deployment, visual planning and performance measurement. Tools on display include 5s systems, value stream mapping, Kanban and Overall Equipment Effectiveness.

Kraft Foods Australia, Port Melbourne 
The Insight will showcase best in class Lean implementation at the Vegemite plant, featuring enterprise wide visual systems and policy deployment, including 8 minute meetings. Tools on show include 5s systems, value stream mapping and cross functional problem solving teams.

CANCELLED - Tour 2: NAB & another manufacturing company TBA

CANCELLED - National Australia Bank, Docklands
The Insight will showcase global best practices in operations management, continuous improvement, and business excellence. Best in class Lean sigma implementation features strong visual systems and a focus on standardised work. The mantra at NAB is: One way.. Same away.. Better way

We apologise for any inconvenience. Those delegates already registered for this site visit will be contacted directly.

Tour structure and learning outcomes
Each tour will commence with a presentation from the host followed by an extensive plant tour to witness the application of Lean and Six Sigma. The tour concludes with a facilitated discussion on the application of the concepts and tools in a healthcare setting.

Learning outcomes include:

• Understand how organisations have integrated Lean and Six Sigma methodologies into a sustainable program of process improvement
• Learn how to engage all staff in the process improvement journey, and support behavioural and cultural change.
• An applied understanding of Lean Thinking tools including visual systems, policy deployment, Hoshin boards, 5S, 8 minute meetings, Gemba, and poke yoke.

Target audience
The tours are suitable for lean practitioners, clinicians, managers and executives who are interested in best practice change management and the application of redesign tools and techniques.

Other information
Each tour will be limited to 30 participants. Buses, to ferry delegates to venues, and lunch and other refreshments are all included.

Please click here to register for Pre-Summit Workshops & Industry Site Visits.